Overview

Are you looking for a Customer Experience Specialist role in Auckland?

  • Support business growth in a leading business, career-defining
  • Awesome offices, Mt Wellington location with car parking
  • Surround yourself in a supportive, positive and diverse environment

Company

This business are the largest leading organisation in their industry and with decades of knowledge and experience, this is a team of dedicated professionals who know how to deliver results.
With a fantastic positive, inclusive and diverse work culture, you will be sure to enjoy our client’s office environment!

Role

Providing excellent customer care is at the core of this role, being the face of the company is key to ensure the whole experience is seamless for the customer. It’s all about qualifying each call, providing quality solutions and assistance while identifying potential sales leads for the business, partnering with the sales professionals to fulfil those opportunities and make sure you’re offering the complete experience for the customer.

This role will require you to respond to customer queries on the phone and via email, following up to ensure everything has been resolved so the customers are left feeling satisfied with their positive experience, developing strong relationships with suppliers and manufacturers and delivering excellent customer service to various areas of the business.

You

We are looking for someone who is confident, organised with an understanding and empathetic persona. Providing pragmatic and professional help to customers and clients, you really need to be someone who enjoys solving problems for others and have a friendly, positive personality.

Are you tertiary qualified with a customer service or sales support background, wanting to grow in your business knowledge and experience? This could be your next step! Go on, don’t delay email your CV to heather@recruitmentstudio.co.nz

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Tagged as: call centre, customer experience specialist, customer facing, customer service, recruitment, recruitment agency auckland

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